senyum kepritogelLegal Notice and Jurisdiction Guidance

Policy

Service availability

We provide access to football markets, live-dealer tables, slot games and esports markets only in jurisdictions where applicable law permits such online services. Our platform does not attempt to bypass local prohibitions or to conceal availability from local regulators. We evaluate legal and regulatory frameworks continuously and remove access where required by law or where a regulator issues a binding restriction. Where a restriction is in place we undertake to suspend relevant product access and to communicate plainly to affected account holders through the contact channels on their account. We do not name jurisdictions in this notice as a legal determination; instead, we set out the principle that service availability is conditional on local law. People should not assume that having technical access means that use is lawful in their country, province or city. We also maintain internal controls to prevent the processing of transactions where a clear prohibition applies.

Account eligibility

We require that every person who holds an account with us meets eligibility conditions set by applicable law. Our account opening flow gathers only the data necessary to establish identity and payment ownership for verification and anti-fraud purposes. Where KYC documents are required we ask for government-issued identity, proof of payment, and any additional documentation that local rules mandate. We do not provide legal advice on eligibility status; we set the expectation that the person who registers an account is responsible for ensuring their own legal ability to use the service. Our terms and verification checks will block account creation or suspend activity if required documents are not provided or if information indicates that use would conflict with a legal restriction. The verification and eligibility checks are standard operational measures that support secure deposits, payouts and the integrity of account operations.

Local-law responsibility

We expect every person who accesses our services to verify whether access and use comply with the laws of their own jurisdiction. Our role is to operate within the boundaries of applicable law and to implement controls that reflect legal requirements. We do not accept responsibility for individual legal assessments or for local tax obligations arising from activity. If a person is unsure about compliance in their area they should consult a local adviser or regulator. We are prepared to cooperate with lawful requests from authorities and to provide records when required by statute or court order. When events affect availability — such as local holidays, national events, or temporary restrictions — we will communicate operational notices through our support channels and through app notifications where possible. During major events such as Liga 1 fixtures, Piala AFF rounds or other regional competitions, account activity and support volumes may change and we publish guidance on expected response times.

Data and privacy scope

We collect personal data necessary to provide account services, to complete KYC checks, to confirm deposits (for example, when using DANA or a BCA virtual account), and to evaluate withdrawal requests. Our data collection categories typically include identity details, contact information, payment transaction records and verification documents. We retain transaction logs and verification evidence for a period required by regulation and for operational reconciliation. Our privacy policy sets out the full handling, retention and rights related to that data and explains how to make access or correction requests. We use technical and organisational measures to protect data in transit and at rest, and we limit internal access to personnel with a clear operational need. When we share data with third parties it is for compliance, fraud prevention, or to process payments, and we ensure that those recipients meet security expectations. We will not publish or sell personal data for marketing outside the bounds set in the privacy policy.

Contact for legal inquiries

We maintain a dedicated channel for legal and compliance enquiries. For formal requests related to jurisdictional access, regulatory questions, or preservation notices, please contact our legal team through the designated email or via the support portal linked in account settings. Our stated response window for acknowledged legal enquiries is published on the support page; routine clarification requests are typically acknowledged within our standard business hours and more complex compliance matters are routed to our legal department with an estimated acknowledgement time. We log all incoming legal requests and we commit to preserving relevant records while the enquiry is active. For event-specific or holiday scheduling questions — for example during Idul Fitri or Idul Adha periods — we publish temporary operating notices and ensure that any time-sensitive legal communications receive priority.